In the course of their service, members are apt to confront situations that are rife with conflict—whether it is personal, or differences in opinion on approaches to community issues. Conflicts among individuals have derailed many teams and organizations. Conflicts also present a test of leadership, in that it often takes skilled leadership to get the crew back on track.
Use the following resources and training modules to help members learn how to deal effectively with conflict:
Leadership Practices for Conflict Management provides participants a lens to see how they and others approach conflict, as well as strategies for facilitating a resolution to conflict. How to Have a Productive Conflict provides tips for how to behave in a conflict situation.
Useful Websites
Go back to Training
and Development Topics
…
