Supervisor's Toolkit

• Planning and Documentation
• Creating Effective Member-Supervisor Relationships
• Monitoring and Evaluating Members
• Working With Host Sites
  • Benefits of the Intermediary Model
  • Recruiting Host Sites
  • Host Site Applications
  • Host Site Agreements
  • Communicating with Host Sites
  • Visiting Host Sites
  • Evaluating Host Sites

Home > Supervisor's Toolkit > Working With Host Sites > Communicating With Host Sites

Communicating With Host Sites

Talking about expectations and practices

For program managers who supervise multiple sites, it's important to regularly communicate with the site supervisors. Be sure to:

• Clearly outline your program's expectations
• Encourage adherence to CNCS policies and procedures
• Promote the need for member development

In the following scenario, you'll learn how an experienced program manager deals with common issues in a site supervisor meeting.

Click each topic to hear an audio clip demonstrating how the manager:

Sets the tone of the meeting

Deals with a question about learning opportunities for members

Clarifies the AmeriCorps member's role in a school tutoring program

Answers a question about the funding agreement between the program and the site

What are some of the strategies demonstrated in this scenario?

• Know, and be able to explain, what your expectations are for the site and the member
• Have written service descriptions, memos of understanding, and other documents that you can refer to in the conversation
• Use key words such as "service" (versus "job"), match, local opportunity
• Practice active listening: Restate the question, validate the concern, provide a solution

This scenario was contributed by Marissa Mizer (AppalCORPS, Athens, OH); Ronjanett Taylor (America Reads-Mississippi, Jackson, MS); Sam Costello (TWC Youth Service Corps, Silver City, NM); and Jo Jones (AmeriCorps OWC English Coaches Program, Niceville, FL).

Go on to Visiting Host Sites

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