Establishing Expectations and Goals
Considering the end from the very beginning
It's important for members to identify goals—both personal and professional—early on. This will help them keep their "eye on the prize" and help you, the supervisor, set performance benchmarks.
Some programs ask members to think about goals even before they start their term. "Admission Possible" includes a goal-setting survey in members' welcome packets so supervisors know what members are hoping to gain through service.
Other programs incorporate personal goals in the first member evaluation. According to Elisabeth Marx of Easter Seals Wisconsin AmeriCorps Partnership, their simple form "helps members focus on what they are gaining out of the service experience even if the activities on a given day are tough."
While the supervisor should be aware of members' goals, members must also know what the supervisor expects of them:
- Provide a list of written expectations for members to evaluate
- Make sure the list is included in several different places (e.g., the member contract, orientation, and manual)
High on the list of expectations: Members should report and reflect on their experiences throughout the service term.
Members should also know what supervisors are expected to do. Among supervisors' responsibilities is being aware of acceptable rules of conduct for members and disciplinary procedures. Read one AmeriCorps program's training materials for site supervisors on this subject.
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