Handbooks 101
Tips to help you craft a program handbook
A thorough program handbook lays out all the key information a member or site supervisor needs to know. It answers questions, serves as a handy reference, and can protect you from situations where people say, "I didn't know I was (or wasn't) supposed to do that."
As one program recommends, think of it as a "living reference" that requires regular updating. Be sure to stay current with CNCS policies and regulations to make certain your program is in compliance. Please note the resources below are samples and may require updating as new information becomes available from CNCS. Contact your CNCS program officer with any questions you may have.
Here are some things you'll want to consider when preparing your handbook:
- It's easier to access information when it's organized under headings in alphabetical order.
- Make sure you put the handbook online, as well as providing hard copies.
- In the footer, list the month and year when the handbook was last revised.
- Revise the table of contents when the document changes.
- Identify the project name on each page.
Check out these samples to help you think about the contents of your handbook:
Sample table of contents
- Sample 1: Serves as a handbook for both VISTA members and site supervisors to ensure both have the same information about expectations, policies and other important topics.
- Sample 2: Includes sections on member benefits, graduation requirements, grievance process, reporting requirements, and training opportunities.
- Sample 3: Identifies numerous forms and resources this AmeriCorps*State program provides its members.
- Sample 4: Features volunteer coordination and management resources and a "Tips & Resources" section for members as well as identifies resources to consider including for school-based programs.
Sample handbook
- Click here to view one program's handbook for 2009-2010
Click here to see a Host Site Handbook template
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