Monitoring and Evaluating Members
Keep in touch and provide feedback
Whether your members are around the corner or around the state, you still need to check in regularly. CNCS requires program managers to complete these forms and evaluations:
- VISTA—Members' time off; quarterly progress reports
- AmeriCorps—Activity/service logs (at least monthly); midyear and end-of-year reports
Monitoring
Monitoring can take many forms: face-to-face meetings, service logs, informal e-mails, reports, conference calls, or individual phone conversations. The type and frequency often depend on your program. No matter if members are three or 300 miles away, a good place to start the monitoring process is with clarifying expectations and setting goals. Being clear up front can help prevent a lot of problems down the road.
To monitor member activities, check out this sample log.
Evaluating
Remember, as you evaluate members you're building relationships. Strong relationships pay off by:
- Boosting job satisfaction for both members and supervisors
- Improving member retention
- Promoting personal growth
- Producing a more effective service year that ultimately benefits the community
Member reviews are used at 90 days, six months, and end-of-term. To see more sample progress reports and a list of questions for member monitoring, read our tips for supervising members near and far.
Go on to Performing Member Reviews
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